Thus, a careful study was undertaken to find not just the stakeholders but ways of identifying and grouping their expectations and needs, as well as the channels of communication that operate in each case and, in particular, who the interlocutors are.

Having identified the needs of stakeholders, we subjected them to a second filter. Here the focus was on the maturity and significance of each need in order to define the key areas on which the organisation should concentrate its efforts.

This dual valuation system acts as a filter to identify key issues, while also operating as a method of study and classification.

The use of this diagram in the annual review of the model, and the events that occurred inside the organization, have revealed the need to recover social trust in Grupo SOS and to strengthen its reputation and attractiveness for capital markets, for clients and consumers and for the people who work in it.

The subjects that emerge as having priority are:

Governance, responsibility and integrity
   Corporate Governance
   Codes of Conduct/Ethical Behavior

Care and development of our people
   Labor practices

Commitment to sustainability
   Climate Change
   Management of impact on the environment

Responsible supplying
   Supply chain

Improvement of relations with the community and with interest groups
   Relations with the interest groups
   Transparency of communication
   Development in the community